In the cause of goods which are made and supplied as per your specification or which have been personalized or exclusively custom made item, you will not have the right to cancel the order. Goods should be returned in their original package to ensure they are sufficiently protected in transit (please refer FAQs for packing tips). Original packing boxes should also be protected as they are considered part of the product, and your return will not be accepted if the box is damaged or out of designer’s tags or without manual enclosed. Items should be returned in new, unused, and with the Hamalstar’s and designer garment’s tags attached. Return goods that are damaged or soiled would not accept and may be sent back to the customer. Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subjected to availability. Where possible, we will offer to repair faulty items. Goods return process start within or end later than following time-frames will not be accepted (your notification within 48 hours from the delivery of material and return courier must be reached to us within 30 days).
Once your items have been returned to us and it has been inspected and approved by us (usually within 48 hours of receipt) your refund will be processed immediately and credited to your account within 2 to 3 weeks from the date of authorization. Please allow up to 21 working days before contacting us if you haven't received your refund. Depending on your bank/credit card company, it may take additional 2-7 business days after processing for the credited amount to show in your account. For credit card or debit card purchases, refunds will be credited to the original credit card or debit card account. If we are unable to process your refund due to an expired credit card of you, we will notify you by email and arrange for an alternative account to refund. For Cash on Delivery (COD) purchases, refunds will be managed through hamalstar.com Customer Service Team.